Privacy Policy
Last updated: 9/12/2025
Effective Date: 9/12/2025
Quick Summary
- • We use Google Analytics to understand how you use our site
- • We never sell your personal information
- • You can opt-out of tracking at any time
- • We comply with GDPR and CCPA regulations
- • Contact us at privacy@astropulse.io for any concerns
1. Information We Collect
1.1 Information You Provide
- Account information (name, email, password)
- Organization and team information
- Payment and billing information (processed by Stripe)
- Communications with us (support tickets, emails)
- API usage and configuration data
1.2 Information Collected Automatically
- Device information (browser type, operating system, device ID)
- IP address and approximate location (country/city level)
- Usage data (pages visited, features used, interaction patterns)
- Performance data (page load times, error rates)
- Referral sources (how you found us)
2. Google Analytics & Tracking Technologies
2.1 Google Analytics 4 (GA4)
We use Google Analytics 4 to collect and analyze usage information. GA4 collects:
- Page views: Which pages you visit and how long you stay
- Events: Button clicks, form submissions, feature usage
- User journey: How you navigate through our site
- Demographics: General location (country/city), language preferences
- Technology: Browser, device type, screen resolution
- Traffic sources: How you arrived at our site
Data Retention: Google Analytics data is retained for 14 months
IP Anonymization: We enable IP anonymization to protect your privacy
Google's Use: Google may use this data to improve their services. See Google's Privacy Policy
2.2 Cookies We Use
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - Distinguishes unique users | 2 years |
| _ga_* | Google Analytics - Stores session and engagement data | 2 years |
| _gid | Google Analytics - Distinguishes users | 24 hours |
| _gat_gtag_* | Google Analytics - Throttles request rate | 1 minute |
| auth0-* | Authentication and session management | Session to 7 days (varies) |
| cookieConsent | Stores your cookie preferences | 1 year |
2.3 How to Control Your Data
- Opt-out of Tracking: Use the Google Analytics Opt-out Browser Add-on
- Manage Cookies: Adjust your browser settings to block or delete cookies
- Consent Preferences: Update your preferences using our cookie consent banner
- Do Not Track: We honor Do Not Track browser signals
2.4 Right to Erasure
You may exercise your right to erasure ("right to be forgotten") by submitting a request to privacy@astropulse.io. We will process your request within 30 days in accordance with applicable law.
Note: Analytics data collected by Google Analytics is processed in aggregated and anonymized form. Individual user profiles cannot be directly identified from this data.
3. How We Use Your Information
- Service Delivery: Provide and maintain the AstroPulse platform
- Account Management: Manage your account and billing
- Communications: Send service updates, security alerts, and support messages
- Improvements: Analyze usage to improve features and user experience
- Security: Detect and prevent fraud and abuse
- Legal Compliance: Comply with legal obligations
- Marketing: Send promotional emails (only with your consent)
4. Third-Party Services
We work with trusted third-party services that may process your data:
Auth0 (Authentication)
Manages user authentication and identity. Privacy Policy
Stripe (Payments)
Processes payments securely. We never store credit card details. Privacy Policy
Google Cloud Platform (Infrastructure)
Hosts our services and data. Privacy Policy
GitHub (Integration)
For repository integration features. Privacy Policy
5. Data Retention
- Account Data: Retained while your account is active plus 30 days
- Analytics Data: 14 months (Google Analytics)
- Logs: 90 days for security and debugging
- Backups: 30 days for disaster recovery
- Legal Records: As required by law (typically 7 years for financial records)
6. Your Privacy Rights
Under GDPR (European Users)
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a machine-readable format
- Restriction: Limit how we process your data
- Object: Opt-out of certain processing activities
- Automated Decisions: Not be subject to solely automated decision-making
Under CCPA (California Users)
- Know: What personal information we collect and how it's used
- Delete: Request deletion of your personal information
- Opt-Out: Opt-out of the sale of personal information (we don't sell data)
- Non-Discrimination: Equal service regardless of privacy choices
To exercise these rights, contact us at privacy@astropulse.io
7. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS/SSL) and at rest (AES-256)
- Regular security audits and penetration testing
- Access controls and authentication
- Regular backups and disaster recovery procedures
- Employee training on data protection
8. International Data Transfers
Your data may be processed in the United States and other countries. We ensure appropriate safeguards through:
- Standard Contractual Clauses with service providers
- Privacy Shield certification (where applicable)
- Adequacy decisions by regulatory authorities
9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Your continued use after changes constitutes acceptance.
11. Contact Information
Data Protection Officer
AstroPulse, Inc.
Email: privacy@astropulse.io
General: contact@astropulse.io
Response Time: Within 30 days
For EU residents: You have the right to lodge a complaint with your local supervisory authority if you believe we have violated your privacy rights.
Your Privacy Matters: We are committed to protecting your privacy and being transparent about our practices. If you have any questions or concerns, please don't hesitate to contact us.